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Somehow, our retirees have become the fodder for those who seem to have forgotten what our retirees did and the contributions they made to all of us when they were working for the government.
Ten years after the Orange County bankruptcy, Mark Baldassare, Director of Research and Survey Director for the Public Policy Institute of California, wrote an article for the Orange County Register in which he summarized the opinions of county residents about how they felt about the Orange County bankruptcy which occurred in 1994. He wrote, “Today, county residents are nearly twice as likely as they were in our first post-bankruptcy poll to rate their county government as doing an excellent or good job at solving problems.” (“The public has forgotten, forgiven” December 5, 2004)
30 years ago was when many of our retirees were just getting hired or at the beginning of their public sector careers.
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In a time when retirement funds are facing increased criticism regarding their sustainability, providing our members with good customer service should be our highest priority.
 ut what type of service do our members expect, and what do they consider to be“good” customer service?
In the past decade, customer service expectations have drastically changed. New technological advancements continue to create new ways for businesses to serve their customers. From person-to-person contact to automated options, businesses must now decide where they want to position themselves along the customer service spectrum.
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 fter a long and rocky year dominated by a budget crisis described by one legislator as “the worst in our generation,” tension between legislators and Governor Arnold Schwarzenegger, a late-breaking personal scandal in the legislature, grass roots-clamoring for legislative reform, and late efforts to establish major policy changes on water to avoid being labeled what Senate Pro Tem Darrell Steinberg called “a culture of failure,” the Legislature wrapped up its work for the 2009 legislative year embroiled in a partisan dispute in the Senate that left many items unresolved, including necessary budget clean up measures important to local government.
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